Frequently Asked Questions
All the products we currently carry can be found on our shop page. If you would like to request or recommend a brand, please let us know by reaching out through chat, email, or the Contact Us form.
We always try to keep our stocks healthy so you won't have to worry about missing your favorites. In the event that a product is out of stock, you may click the NOTIFY ME WHEN AVAILABLE button and sign up for notifications so we can update you through email or SMS when it is back in stock.
Some of the brands we carry have NO SUGAR ADDED options which are sweetened with sugar substitutes. You can view our No Sugar Added Collection here - https://icecreamlovers.ph/collections/no-sugar-added
We currently do not offer bulk pricing and reseller rates, thank you!
Orders and Payment
Order your favorite ice cream in 5 easy steps!
1. Add ice cream to cart and checkout
2. Pay before 5 PM for same day delivery
3. Send proof of payment to email@example.com
4. Expect delivery within the day (next day if paid after cut-off or 2-3 days for Economy delivery)
5. Enjoy your favorite ice cream at home!
We accept bank deposit or online transfer, Gcash, GrabPay, PayMaya, PayPal and debit and credit card payments. Account details will be sent upon confirmation of your order. We highly encourage cashless transactions even for pick up. Should you decide to pay in cash, please do prepare the exact amount.
Cash on Delivery (COD) can be done by placing an order for pick up thru Grab Pabili or Lalamove Purchase service to be booked by customer. Please note that they may have a purchase limit of ₱ 1,000-2,000 depending on the rider. Please check with the rider before proceeding with your booking.
Definitely! We’ll even wrap your gift for you for a small fee. We can also include a message with your gift. Just check the gift wrap box and leave your message upon checkout.
Delivery and Pick Up
It’s the last thing we want to happen that’s why we store our ice cream in commercial freezers and use insulated bags and coolers for delivery to make sure your order arrives in tiptop shape.
As our products are perishable, please make sure that someone is available to receive your order during delivery. We currently implement a 10-minute waiting time policy. Our rider will leave after 10 minutes given that we have contacted both recipient and sender. We will not be responsible for surprise gift orders with no available recipients. Redelivery, whether within the same day or a different day, will incur additional delivery charges. We will not be responsible for the change in quality of redelivered, previously melted orders.
We are located near Roosevelt Avenue, Quezon City. Regarding orders for pick up, we will send you the complete address and pick up details together with your order confirmation.
We now offer various Delivery Rates to suit your needs and budget. Please choose the correct city to avoid cancellation of your order.
FREE DELIVERY (SAME DAY OR SCHEDULED DELIVERY
Free Same Day Delivery to Metro Manila and select Rizal areas for a minimum ₱ 2,000 purchase. (Free delivery is currently not applicable to Bulacan.)
ECONOMY DELIVERY (NOT APPLICABLE FOR SCHEDULED DELIVERY DATE)
Flat rate of ₱ 100 to Metro Manila and select Rizal areas for a minimum ₱ 1,000 purchase. Delivery in 1-3 days from payment of order. (Economy delivery is currently not applicable to Bulacan.)
SAME DAY OR SCHEDULED DELIVERY
Caloocan South, Makati, Malabon, Mandaluyong, Manila, Navotas, Pasig, San Juan, Valenzuela
Caloocan North, Marikina, Pasay, Pateros, Taguig
Rizal - Cainta, San Mateo
Bulacan - Meycauayan
Rizal - Antipolo (select areas), Rodriguez, Taytay
Bulacan - Marilao
Las Piñas, Muntinlupa, Paranaque
Bulacan - San Jose del Monte
Yes, we offer free delivery to Metro Manila and select Rizal areas for a minimum ₱2,000 purchase! Please choose FREE DELIVERY upon checkout.
As of now, we can deliver to select areas in Bulacan and Rizal that are accessible by on-demand delivery services (Grab, Lalamove, etc). Currently serviceable municipalities include:
Bulacan - Meycauayan, Marilao, San Jose Del Monte
Rizal - Cainta, Rodriguez, San Mateo, Taytay and limited areas in Antipolo City
For other provinces and cities, you may place an order for pick up and book your preferred third-party courier for delivery.
Due to the high volume of orders, we currently cannot accommodate delivery time requests, but we guarantee that your order will be delivered on the same day or your requested date as long as you have paid before our cut-off time.
If you need your order ASAP or at a specific time, we recommend to place an order for pick up then book a third-party courier for the delivery. We recommend Lalamove or Happymove as they provide an insulated box to preserve the frozen quality of your order.
Yes, you can order in advance and have it delivered on a specific date. Please make sure to write your preferred delivery date on the note to seller box upon checkout.
Due to GCQ limitations, we are currently implementing the following cut-off times:
- Same Day Delivery (Courier booked by icecreamlovers.ph) Cut-Off Time: 5:00 p.m. (3:00 p.m., Sundays)
- Same Day Pick Up (Pick up in person or courier booked by customer) Cut-Off Time: 9:00 p.m. (3:00 p.m., Sundays)
If you placed your order after the cut-off time, please expect delivery on the next day.
If you want your order delivered on a different day, please leave a note to seller upon checkout.
For ECONOMY delivery, please expect delivery within 2-3 calendar days.
Due to the high volume of orders, we cannot guarantee a time but we will send you a notification email once it is in transit.
As our products are perishable, please make sure that someone is available to recieve your order. We currently implement a 10-minute waiting time policy. Our rider will leave after 10 minutes given that we have contacted both recepient and sender. We will not be responsible for surprise gift orders with no available recepients. Redelivery, whether within the same day or a different day, will incur additional delivery charges. We will not be responsible for the change in quality of redelivered, previously melted orders.
Please wait as we will be sending a confirmation via SMS once your order is ready for pick up. Please provide your name and/or order number upon pick up. Please take note of our current cut-off time:
Same Day Pick Up (Pick up in person or on demand delivery service booked by customer) Cut-Off Time: 9:00 p.m. Mondays to Saturdays, 3:00 p.m. Sundays