Frequently Asked Questions
All the products we currently carry can be found on our shop page. If you would like to request or recommend a brand, please let us know by reaching out through chat, email, or the Contact Us form.
Some of the brands we carry have NO SUGAR ADDED options which are sweetened with sugar substitutes. You can view our No Sugar Added Collection here - https://icecreamlovers.ph/collections/no-sugar-added
While we accept bulk orders, we currently do not offer bulk pricing and reseller rates, thank you!
Orders and Payment
Order your favorite ice cream in 5 easy steps!
1. Add ice cream to cart and checkout
2. Pay before 5 PM for same day delivery
3. Send proof of payment to firstname.lastname@example.org
4. Expect delivery within the day (next day if paid after cut-off)
5. Enjoy your favorite ice cream at home!
We accept bank deposit or online transfer, Gcash, GrabPay, Maya, PayPal and debit and credit card payments. Account details will be sent upon confirmation of your order. We highly encourage cashless transactions even for pick up. Should you decide to pay in cash when you pick up, please prepare the exact amount.
Cash on Delivery (COD) can be done using Grab Pabili or Lalamove purchase service booked by the customer. Please place your order on our website and choose STORE PICKUP as delivery option and PAY UPON PICK UP as payment method. We will send a notification via SMS and email once your order is ready for pick up. Please note that these services may have a purchase limit of ₱ 1,000-2,000 depending on the rider. To avoid inconvenience, please check with the rider before proceeding with your booking.
Definitely! We’ll even wrap your gift for you for a small fee. We can also include a message with your gift. Just check the gift wrap box and leave your message upon checkout.
Delivery and Pick Up
It’s the last thing we want to happen that’s why we store our ice cream in commercial freezers and use coolers, insulated bags and refrigerants for delivery to make sure your order arrives frozen.
For pick up, you may add ice packs to your order to keep it frozen.
As our products are perishable, please make sure that someone is available to receive your order during delivery. We currently implement a 10-minute waiting time policy. Our rider will leave after 10 minutes given that we have contacted both recipient and sender. We will not be responsible for surprise gift orders with no available recipients. Redelivery, whether within the same day or a different day, will incur additional delivery charges. We will not be responsible for the change in quality of redelivered, previously melted orders.
We currently do not accept walk-ins. Please place your order on our website and wait for our notification before proceeding with pick up. Thank you!
We are located near FPJ (Roosevelt) Avenue, Quezon City. Regarding orders for pick up, we will send you the complete address and pick up details together with your order confirmation. Please note that all orders must be placed on our website and we do not accept walk-ins.
Please choose the correct city to avoid cancellation of your order.
FREE DELIVERY (SAME DAY OR SCHEDULED DELIVERY)
Free Same Day Delivery to Metro Manila and select Bulacan and Rizal areas for a minimum ₱ 2,000 purchase.
Bulacan - Meycauayan, Marilao, San Jose Del Monte
Rizal - Cainta, San Mateo, Rodriguez, Taytay, Antipolo (select areas)
SAME DAY OR SCHEDULED DELIVERY
Caloocan, Makati, Malabon, Mandaluyong, Manila, Marikina, Navotas, Pasay, Pasig, Pateros, San Juan, Taguig, Valenzuela
Rizal - Cainta, San Mateo
Bulacan - Meycauayan
Las Piñas, Muntinlupa, Paranaque
Rizal - Antipolo (select areas), Rodriguez, Taytay
Bulacan - Marilao
Bulacan - San Jose del Monte
Yes, we offer free delivery to Metro Manila and select Bulacan and Rizal areas for a minimum ₱2,000 purchase! Please choose FREE DELIVERY upon checkout.
As of now, we can deliver to select areas in Bulacan and Rizal that are accessible by on-demand delivery services (Grab, Lalamove, etc). Currently serviceable municipalities include:
Bulacan - Meycauayan, Marilao, San Jose Del Monte
Rizal - Cainta, Rodriguez, San Mateo, Taytay and limited areas in Antipolo City
For other provinces and cities, you may place an order for pick up and book your preferred third-party courier for delivery.
Due to the high volume of orders, we currently cannot accommodate delivery time requests, but we guarantee that your order will be delivered on the same day or your requested date as long as you have paid before our cut-off time. Delivery is any time from 8 a.m. to 8 p.m.
If you need your order ASAP or at a specific time, we recommend to place an order for pick up then book a third-party courier for the delivery. Please ensure that your rider has an insulated bag to keep your order frozen.
Yes, you can order in advance and have it delivered on a specific date. Please make sure to write your preferred delivery date on the note to seller/date for scheduled delivery box upon checkout.
Please note that Economy delivery is not valid for a specific delivery date. If you choose Economy delivery, your order will be delivered any day 1 to 3 calendar days from confirmation of payment.
- Same Day Delivery (Courier booked by icecreamlovers.ph) Cut-Off Time: 5:00 p.m. (3:00 p.m., Sundays)
- Same Day Pick Up (Pick up in person or courier booked by customer) Cut-Off Time: 5:00 p.m. (3:00 p.m., Sundays)
If you placed your order or sent your proof of payment after the cut-off time, please expect delivery on the next day.
If you want your order delivered on a different day, please leave a note to seller upon checkout.
For ECONOMY delivery, please expect delivery within 1-3 calendar days.
Due to the high volume of orders, we cannot guarantee a time but we will send you a notification email once it is in transit. Delivery is any time from 8 a.m. to 8 p.m.
As our products are perishable, please make sure that someone is available to receive your order. We currently implement a 10-minute waiting time policy. Our rider will leave after 10 minutes given that we have contacted both recipient and sender. We will not be responsible for surprise gift orders with no available recipients. Redelivery, whether within the same day or a different day, will incur additional delivery charges. We will not be responsible for the change in quality of redelivered, previously melted orders.
Please wait as we will be sending a confirmation via email and SMS once your order is ready for pick up. Please provide your name and/or order number upon pick up. Please take note of our current cut-off time:
Same Day Pick Up (Pick up in person or on demand delivery service booked by customer) Cut-Off Time: 5:00 p.m. Mondays to Saturdays, 3:00 p.m. Sundays