Delivery Rates and Delivery Policy
DELIVERY RATES
Please refer to the table below for our delivery fee rates. Please choose the correct city to avoid cancellation of your order.
FREE DELIVERY
We offer free delivery to Metro Manila, Bulacan and Rizal areas listed below for every ₱2,000 purchase.
SAME DAY DELIVERY
Same day delivery rates also apply for delivery scheduled on a specific later date.
| Quezon City | Php 100 |
| Caloocan, Malabon, Mandaluyong, Makati, Manila, Marikina, Navotas, Pasay, Pasig, Pateros, San Juan, Taguig, Valenzuela | Php 150 |
| Rizal - Cainta, San Mateo | Php 150 |
| Bulacan - Meycauayan | Php 200 |
| Bulacan - Marilao | Php 250 |
| Rizal - Antipolo (select areas), Rodriguez, Taytay | Php 250 |
| Las Piñas, Muntinlupa, Paranaque | Php 250 |
| Bulacan - San Jose Del Monte | Php 300 |
DELIVERY POLICY
Date and Time of Delivery
Due to the high volume of orders and perishable nature of our products, we follow a strict delivery schedule and unfortunately cannot guarantee a specific time of delivery. Delivery will be anytime form 8 am to 8 pm. We send a notification email once your order is in transit and our rider will contact you once he arrives at the delivery address. Please take note of the following cut-off times:
-Same Day Delivery (Courier booked by icecreamlovers.ph) Cut-Off Time: 5:00 p.m. Mondays to Saturdays, 3:00 p.m. Sundays
-Same Day Pick Up (Pick up in person or courier booked by customer) Cut-Off Time: 5:00 p.m. Mondays to Saturdays, 3:00 p.m. Sundays
Please inform us upon checkout if you would like to have your order delivered on a later date. Scheduled delivery date does not apply to Economy delivery.
10-Minute Waiting Time Policy
To preserve the frozen state and quality of our products, we strictly implement a 10-Minute Waiting Time Policy. Before completing your order, please make sure that someone will be able to receive it within 10 minutes upon rider’s arrival to your address (house gate/building lobby/village gate for lockdown villages) at any time within the day of delivery. Our rider will leave after 10 minutes given that we have contacted both recipient and sender. We will not be responsible for surprise gift orders with no available recipients. Redelivery, whether within the same day or a different day, will incur additional delivery charges. We will not be responsible for the change in quality of redelivered, previously melted orders.