Shipping policy

Date and Time of Delivery

Due to the perishable nature of our products, we follow a strict delivery schedule and unfortunately cannot guarantee a specific time of delivery. We send a notification email once your order is in transit and we follow our cut-off times:

 -Same Day Delivery (Delivery by icecreamlovers.ph) Cut-Off Time: 3:00 p.m.

-Same Day Pick Up (Pick up in person or courier booked by customer) Cut-Off Time: 6:00 p.m. Mondays to Saturdays, 3:00 p.m. Sundays

Please inform us upon checkout if you would like to have your order delivered on a later date.

10-Minute Waiting Time Policy

To preserve the frozen state and quality of our products, we strictly implement a 10-Minute Waiting Time Policy. Before completing your order, please make sure that someone will be able to receive it within 10 minutes upon rider’s arrival to your address (house gate/building lobby/village gate for lockdown villages) at any time within the day of delivery. Our rider will leave after 10 minutes given that we have contacted both recipient and sender. We will not be responsible for surprise gift orders with no available recipients. Redelivery, whether within the same day or a different day, will incur additional delivery charges. We will not be responsible for the change in quality of redelivered, previously melted orders.

Thank you for your kind understanding!